Telemarketing Telephone Selling Skills Sales Training
(Delivered in-house - 1.5 Days)
WHAT IT IS: The most effective performance-improvement strategies for teams who close sales over the telephone.
OUR CLIENTS have reported improved closing ratios by as much as 20% as a result of this program.
PARTICIPANTS in the live Telephone Sales workshop learn how to:
• Control the flow of the conversation
• Ask the right questions to better understand what our prospects do to help them do it better
• Overcome the most common objections quickly and easily
• Close the sale!
For Outbound Telesales, the workshop focuses heavily on the anticipation and proper handling of the prospect's responses. Our Inbound Telesales Workshop concentrates on the development of a proactive, rather than responsive style, to fully maximize inbound call opportunities.
The Workshop enables managers to analyze their sales team's current telephone sales activity, and works with them in developing a series of effective approaches and Best Practices to: improve lead generation, overcome the fear of cold call reluctance, and improve closing ratios by securing more sales with decision makers.
This Workshop enables representatives to apply proven sales concepts to their telephone sales process via the development of a step-by-step approach. The newly taught skills will enable them to handle responses in a timely and appropriate manner, turn issues around and move successfully through the sales process toward closure.